Account

Console account activity

Read the lifecycle history and notification log on your account so you can confirm what ISM has recorded and which messages were queued or sent.

Customer admins

Last updated September 26, 2026

Safe example data: the Activity tab pairs lifecycle history with the notification log for your account.

The Activity tab in Account Setup is a read-only record of what ISM has logged against your account. It has two parts: a lifecycle history of account state changes, and a notification log showing the messages ISM queued or sent to you. Use it to confirm a hand-off happened, see when your billing or workspace target changed, and check whether a notification actually went out.

This is different from Settings → ArchiBot account → Activity, which lists ArchiBot account activity (for example Chat and API events) with filters and an export. For that, see Settings and ArchiBot Chat activity and audit.

Who can see it

The Activity tab lives in Account Setup (/account/activity), which team admins open from Members & access. Team members and platform operators do not see Account Setup; operators read the same history on the team’s Onboarding → Lifecycle and Notifications tabs in Access operations. See Access roles for how roles map to Console surfaces.

Open the Activity tab

Sign in to the Console and open Account Setup. The sections are Overview, Access, Members, Activity, Checklist, Account details, Single sign-on and Workspace target. Billing lives under Usage & billing.
Select the Activity tab.
The page shows an Activity & notifications card. Its description reads “Events ISM has recorded against your account, plus notifications queued or sent to you.”

The Activity tab open in Account Setup, showing the Activity & notifications card with lifecycle history on the left and notifications on the right, on safe example data.

If neither column has any entries yet, the card does not appear. That is normal for a brand-new account that has not had any state changes or notifications.

Read lifecycle history

The left column, Lifecycle history, lists the most recent account state changes, newest first. Each entry can show:

Detail	What it tells you
Event name	The kind of change, such as a lifecycle state change.
Timestamp	When ISM recorded the event, in your local time.
Summary	A short note about the event, when one was attached.
State transition	The previous state and the new state, shown as `before → after`.

If an event has no recorded previous or new state, that side shows “Not available.” Only the most recent events are listed; this is a summary view, not a full export.

Read the notification log

The right column, Notifications, lists messages ISM queued or sent to you, newest first. Each entry can show:

The subject line, such as “Workspace target ready.”
A status badge: Sent or Delivered when the message went out, Queued while it waits, or Failed if it did not send.
The channel and recipient. When a recipient is not recorded, it shows “Not available.”
A timestamp: “Sent” with a date for delivered messages, or “Queued” with a date for messages still waiting.

Use the badge to tell the two cases apart. A green Sent badge means ISM delivered the message. An outline badge with a “Queued” timestamp means the message is recorded but has not been sent yet.

When to use this tab

After an ISM hand-off, confirm the lifecycle event landed and the state moved as expected.
When you expected an email and did not see it, check whether the notification shows as Sent or is still Queued.
Before raising a question with ISM, copy the event name and timestamp so support can match it to their records.

On a phone

The Activity tab works on a phone. Lifecycle history and notifications stack in one column, and the Account Setup section buttons have full-size tap targets.

The Activity tab on a phone: the Account Setup section tabs, then lifecycle history and notifications stacked in one column, on safe example data.

Get help

If a lifecycle event or notification looks wrong, the help strip at the bottom of the page points you at ISM onboarding. Note the event name, the timestamp, and what you expected, then follow Support handoff to reach an operator. For setup steps that produce these events in the first place, see Customer admin setup.

Checks

You can open the Activity tab in Account Setup.
You can read a lifecycle event, its timestamp, and any state transition.
You can tell whether a notification was sent or is still queued from its badge.

Done When

You can open the Activity tab in Account Setup
You can read lifecycle events and their state changes
You can tell whether a notification was sent or is still queued